Privacy Policy of Happy Agents Pte. Ltd.

1. Personal data we collect

We may collect the following categories of personal data when you use the Services or communicate with us:

Account and contact data: name, email address, password, organisation name, role, and other details you provide when creating or managing an account.

Billing and payment data: billing contact details, billing address, and payment‑related information processed via our payment processor.

Service usage data: information about how you use the Services, such as features used, settings, and configuration data, in a way that does not directly identify you where possible.

Support and communications data: information you provide when you contact us for support, feedback or other enquiries (e.g., messages, attachments, contact details).

Data you upload or connect: business data you choose to connect to Wimi (e.g., restaurant details, store locations, public profiles, staff contact data) to enable the Services.

We do not intentionally collect personal data from children under 18 years of age.

2. No tracking and cookies

We do not use cookies, pixels, or similar technologies for advertising, cross‑site tracking, or behavioural profiling.

We may use strictly necessary technical cookies (for example, to keep you logged in or maintain session security) that are required for the operation of the Services.

If we add analytics or other non‑essential cookies in future, we will update this Privacy Policy and, where required, seek your consent before they are used.

3. How we use personal data

We use personal data for the following purposes, and only to the extent reasonably necessary for those purposes:

To provide and operate the Services, including creating and managing your account, authenticating you, and enabling core Wimi features.

To process payments, manage subscriptions, and handle billing and invoicing.

To provide customer support and respond to your questions, requests, or complaints.

To maintain, secure, and improve the Services, including troubleshooting, testing, and analytics on an aggregated or anonymised basis.

To send you important service‑related communications (e.g., security alerts, changes to terms or policies).

To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

We will not sell your personal data to third parties.

4. Legal bases and consent (PDPA)

Where PDPA applies, we generally collect, use and disclose personal data with your consent, or where an exception under the PDPA applies. By providing personal data to us and using the Services, you consent to our collection, use and disclosure of your personal data for the purposes set out in this Privacy Policy, unless you withdraw consent.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details in Section 9. If you withdraw consent, we may not be able to continue providing some or all of the Services to you.

5. How we share personal data

We may disclose personal data in the following limited circumstances:

Service providers: We engage third‑party service providers (such as hosting providers, infrastructure providers, email services, and payment processors) to support the operation of the Services. They may process personal data on our behalf only for the purposes described in this Privacy Policy and are subject to appropriate confidentiality and data protection obligations.

Business transfers: If we are involved in a merger, acquisition, financing, reorganisation, or sale of all or part of our business, personal data may be transferred as part of that transaction.

Legal and safety: We may disclose personal data where we reasonably believe it is necessary to comply with law, regulation, legal process or government request, or to protect the rights, property or safety of Happy Agents, our users, or others.

We may use and share aggregated or anonymised data that does not identify any individual for analytics, research, and business purposes.

6. Data retention

We retain personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, we will take reasonable steps to delete or anonymise it.

7. Data security

We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your rights and choices

Subject to applicable law, you may have the following rights in relation to your personal data:

Access: To request access to personal data that we hold about you.

Correction: To request correction of inaccurate or incomplete personal data.

Withdrawal of consent: To withdraw consent to our collection, use or disclosure of your personal data, subject to legal or contractual restrictions.

Deletion: To request that we delete personal data, where required by law.

To exercise any of these rights, or if you have any questions about your personal data, please contact us using the details in Section 9. We may need to verify your identity before processing your request.

9. Contact and Data Protection Officer

If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise your rights, please contact:

Happy Agents Pte. Ltd.
Attn: Data Protection Officer
Address: 20A TANJONG PAGAR ROAD SINGAPORE 088443
Email: hassan@happyagents.io

10. International transfers

Our servers and service providers may be located in Singapore or other countries. Where personal data is transferred outside Singapore, we will comply with the PDPA's requirements for such transfers, including ensuring that the receiving organisation provides a standard of protection comparable to that under the PDPA.

11. Third‑party sites and services

The Services may contain links to third‑party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties, and you are encouraged to review their privacy policies separately.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email or through the Services. Your continued use of the Services after any changes take effect will constitute your acceptance of the updated Privacy Policy.